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Delivery

UK Deliveries

Please speak to your retailer regards your delivery. Some of our retailers deliver our product themselves, others use our own delivery service. Your retailer will provide delivery charges.

Our delivery team will call you in advance and provide you with our delivery survey which will need to be completed in order to arrange a suitable date for your delivery to take place. Your range cooker will be delivered by a two-man, or three-man team depending on the size of your cooker, who will bring the item into your property and unpack it for you, allowing you to inspect for any damage before signing. In certain instances the team may not be able to bring the product into your property due to access issues, in which case the will take it the closest safe location.

Special delivery requirements may incur additional charges that your retailer will be able to provide. Please speak to your retailer for delivery times as this can range through out the year.

 

Offshore/Remote Delivery

To deliver products to overseas destinations, you may need to make arrangements with an overseas delivery company. We cannot deliver to destinations outside of the UK directly and it would be your responsibility to organise a UK mainland shipping agent that would be able to take your product to an overseas destination. For more information see below.

Warranties

ILVE products that are shipped overseas will not benefit from a warranty. Our warranties only apply to products installed within the United Kingdom.

VAT Refunds

VAT is refundable within the EC if you are EC VAT registered (Not including the Channel Isles). If your country is outside the EC, VAT is refundable even if you are not VAT-registered. Please contact your retailer for VAT refunds.

Additional Packaging

It is advised that additional packaging is used when shipping your product overseas by a third party shipping agent. Our products are packaged well enough for domestic delivery within the UK but we cannot guarantee that this will suffice for delivery overseas.

How we use and store your data

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, or because you have consented to our use of your personal data (i.e. by subscribing to emails).

Specifically, we may use your data for the following purposes:

Providing and managing a trade account for a business you own or are associated with.

Supplying our products and services to you (including, but not limited to delivery & warranty repairs).

Replying to emails from you.

Supplying you with emails you have opted into.

We will always take suitable measures to safeguard and secure your personal data once we have received this. Details transmitted normally over the internet can never be guaranteed 100% secure. As a result, we cannot guarantee the security of any information transmitted by this means and you do so at your own risk.

We do not keep your personal data for longer than necessary for the purpose of which it was first collected (as described above), or for as long as it is legitimately required for the purpose of fulfilment of a contract or until you make us aware that you no longer wish for us to use your information for the above means. If you wish to withdraw your data from our systems please contact us using the details outlined in Section 9.

Information we will share

We share your information in very limited circumstances set out below:

Our providers are carefully selected to perform on our behalf. We only pass on the information they require to carry out the part of a service they provide, they cannot use your data for any other purpose. We commit to taking reasonable steps to ensure your data is handled safely, securely, and in accordance with your rights under the GDPR legislation. We will always inform when your data is being transferred and would recommend you review the individual privacy policies for third party organisations.

We will never sell your information to a third party.

Market research and cookies

We may compile statistics about the use of our site, including data on traffic, usage patterns, user numbers and other information. All such data will be anonymised and will not include personally identifiable data.

Analysing the use of our site and gathering relevant feedback will enable us to continually improve our site and your user experience.

Our site makes use of cookies – small text files that are placed on your machine. You may restrict our use of cookies. For more information on cookies please view our About Cookies page.

With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email and or telephone about news and offers on our products and services. We will not however send you any unsolicited marketing correspondence. You can inform us that you no longer wish to be contacted by using the details outlined in Section 9.

Accessing and transporting your data

You have the right to ask for a copy of any personal data held by us, for the purpose of information or transportation to another service or organisation. Under the GDPR no fee is applicable and we will commit to providing any and all information we hold about you free of charge and within reasonable time frames.

Contacting us

If you have any questions about our site or this privacy policy, would like to exercise any of your rights under the GDPR or wish for us to remove your data from our systems do not hesitate to get in touch by email, telephone or post. Please ensure that your request is clear.

Post: KitchenEX Limited, MBP5, Meadowhall Business Park, Carbrook Hall Road, Sheffield, S9 2EQ

Telephone: 0114 399 8672

Email: [email protected]